Carmack Car Capitol Customer Testimonials

• 2011 Reader's Choice Award Winner Best New Car 1st Place Best Used Car 1st Place Best Auto Service 2nd Place Best Auto Detail Shop 2nd Place Thanks to everyone who voted!
  
  
• I just wanted to notify you of the service I recieved today on getting the oil changed and wash of our chevy tahoe today. Great Service. Everyone was friendly and professional. There were smiles on the faces of the men working in the bay area. They were awake and ready to do their jobs. Everyone seems happy in doing their jobs and they all worked together. Our tahoe was soooooooooooooooooo dirty I even hated the thought of going to the automatic wash because I knew the money would be wasted as it would not be clean when done. We have never had our vehicle look so bad, but with the weather and then just the pace of holdiays and schedules it never got clean. I had meant to get in and have it done in Dec but just was not possible. When I drove off today the tahoe shined as it did when we drove it off the dealers lot several years ago. Thank you so much for your friendly and clean atmosphere. And for the great workmanship that was displayed. Great job, thanks. Not everyone takes the time to say Great Job, but I wanted to ensure you knew. thanks
  Janet Bray
  
  
• Mrs. Lyman-Onkka contacted American Honda Motor Co. praising our Service Department..Mrs. Lyman-Onkka accidentally locked her keys in the trunk of her 2007 Civic. She arrived at Carmack Honda at 5:15pm; 15 minutes after the Service Department had closed. Parts Manager Benny Barnes and Technician Jeff Pichon provided excellent Customer Service by reassuring Mrs. Lyman-Onkka that everything yould be resolved quickly. They made a duplicate key to open the trunk and the customer was able to retrieve her keys. The customer was able to continue with her trip by 5:30pm.
  Mrs. Lyman-Onkka
  
  
• We would like to thank Carmack Car Capitol for the use of your parts delivery van to deliver food to our local food pantries. Danville Curves collected 8342lbs of food during our food drive this year. We hope we can count on your support next year.
  Nedra Howland Danville, IL
  
  
• We have purchased several cars from this dealer and with the same salesman, Kenny Krout with Carmack Car Capital of Danville and tust their service department also.
  Howard Erb
  
  
• The Pilot was a good value for the price. We drove many similar vehicles at other dealerships and liked it best. But I most liked the friendly atmosphere that allowed me to drive 4 models of new cars without pushy salespeople breathing down my neck, telling me things I saw myself. Thanks to Barry Elliot.
  Richard Rosedale
  
  
• Everyone was extremely courteous and helpful. They were not pushy or anything. Ken Krout was a terrific salesperson. He seems to be very knowledgeable about Hondas.
  Wayne Arnold
  
  
• I purchase all of my new cars from this dealer. Barry Elliot, Jason Toellner, and Gary Knight, take very good care of all my needs. Their customer service is truly the best I have ever dealt with.
  John Burke
  
  
• I wasn't to sure about trading in my Hyundai Sonata, since not only did I love it, but it was only 1 year old. I still miss "her", but I really love and enjoy my new Hyundai Santa Fe. Thank you Barry for picking out the right truck just for me. I love the color, the interior and it being a Santa Fe! As always, your are the best Barry. You treat your customers right!
  Stacey Bennett
  
  
• I am commited to purchasing my vehicles at Carmack Car Capitol, as long as Barry Elliot is there. Excellent service!
  Misty Hannan
  
  
• I bought my first Honda Pilot 2003 from Carmack because of there outstanding sales Brad Krout and service department. I bought anothe Honda Pilot 2006 for the same reason. My wife and I are happy with our twin Pilots and Carmack has been the only dealer to service them. My salesman was Brad Krout for each purchase.
  James Skinner, Broadlands, IL
  
  
• Gary, I wanted to take the time to drop a line to share my exceptional experience with Benny, one of your service employees. I recently had a new battery installed in my 2002 Honda Civic EX. As you are aware, my radio then needed to be reprogrammed with a privated code. I purchased my Honda through a private party sale and was not able to contact the seller for the code. After calling several places that were not willing to help me, I was connected with Benny. He went out of his way to find the necessary information, contact Honda to retrieve my radio's code and then contact me at my employer. Since, I did not purchase my auto from Carmack, I feel this service was over and above what was necessary. Benny was effiecient, more that pleasant and quick to respond to my needs. I am sure Benny will be the first person I contact in the future for my auto service needs. Having worked in the financial service industry all my life, I am well aware of the impact that good service has on return business and bottom line.
  Sincerely, Sherry T. Rantoul, IL
  
  
• "Thanks our Jeep Liberty purchase was not our first new car purchase but thanks to you and the staff at Carmack it was by far the best! You’re a straight-up guy and we appreciate the ease & best of all the speed with which we were able to complete the deal. We got the exact car Kelli wanted and she couldn't be happier! I guess I'll have to hold off on the purchase of a new Ferrari until you can talk the owners into carrying the brand ... I just can't imagine buying one from anyone else.
  Rod and Kelli Pierce
  
  
• Barry, You really went out of your way for me! I just wanted to say thanks for your help. You went out of your way to help me. God bless you and yours. Thank you again.
  Bonnie Vance
  
  
• Dear Ken Krout, Just a quick line or 2 to let you know how we feel about and your car company. Great! One the trip to your office I told Deena that you looked like another Cox auto sales lot that we were not even stopping, but as we pulled up I realized that you were a dealership not a seller of junk. The truck you picked was just what we were looking for. I appreciated the fact that you let us look at other trucks and were willing to let us find something that we would like and it turns out you had already made the right choice. Thank you for your time and efforts in securing the loan finding the right truck and just being someone that we will recommend to other people. We found a young couple that could not afford a care and were very much in need of one so we gave the Chevy Caprice to them. It was a good car and will last till the are able to afford another. God bless you and yours and if you ever you find time I welcome you and your family to Marshall Federated Church, in Marshall, Indiana. Have a great day.
  Micheal & Deena Brown Marshall, IN
  
  
• We recently purchased a 2007 Honda Odyssey van from your establishment, and we are completly satisfied at this point. However, my purpose in writing is to compliment the manner in which my wife and I were treated. We began our search via the internet, and contacted Carmack, as well as three other dealers in Indiana. While your price was not necessarily the cheapest, that fact was more then overridden by the attention and service we were given by your car sales consultant. His follow up and sincerity were exemplary. Rest assured that as a result of your service to us, we will certainly make recommendations, and most assuredly contact you when we again need a vehicle.
  Kenneth W. Deckard Indiana
  
  
• I have bought alot of cars in my lifetime, but I can honestly say, this was the most pleasant experience I have ever had in this type of transaction. Jason Toellner, Gen Man. and our Salesman were more then accomadating. I will definetly reccomend them to my family and friends.
  David L Marlatt Sr.
  
  
• Our salesman has been in contact with us several times to thank us for our business and to see if we need anymore assistance and it is greatly appreciated.
  Ken & Judy Deckard
  
  
• Dear Barry, Howard and I and Joyce and Don want to thank you so much for your generous gift of appreciation for Joan and Don's new car. They are so happy with it, as well as we have always been with your kindess and your salesmanship. You are voted "BEST SALESMAN" in Danville by all of us.
  Howard and Kay
  
  
• I wanted to take this moment, finally, to thank you Barry for the time you took on a horribly rainy monsoon day to take me out for a test drive. And also for treating me as a person with some knowledge, rather than a "women who knows nothing" as women can be treated at times by sales people. Carmack Car Capitol has ALWAYS treated me with courtesy, honesty, and everyone has a smile to share. Thank everyone there for me. My business will always stay with you. My Hyundai Sonata GLS is still awesome! I am a VERY HAPPY customer.
  Stacey Bennett
  
  
• Bill Lucas talked to the Sunrise Rotary group on August 23, 2007 and not surprisingly represented your business very well. Bill's talk was informative and very well received. I believe approxamatley half the people in the club indicated to me that they had at one time purchased a vehicle from Bill; many consider themselves current customers. It struck me that your business has over the years built up a tremendous amount of goodwill; the positive comments made to me by members of the club about their experiences with Bill and other salesmen and their experiences with your service department contrast sharply with comments made to me about a different new car dealership with which my firm has been involved in litigation in the past. Danville is a great place to raise a family and to earn a living, and your business and employees are certainly makin a positive contribution to our community.
  David Ryan, Danville
  
  
• Great people to deal with. Everyone went out of their way to help us get our financing for the auto. The people at Carmack Car Capital treated us like family and we will definitely do business with again.
  Richard Weber
  
  
• Below our comments customers have left about our excellent Service Department.......
  
  
• There was no trouble. I didn't have an appointment and I took it in. They were able to get it done by the end of the day. It was free because this was my sixth oil change. That is a good program that they have.
  Andrew Elliott
  
  
• I liked the courtesy I was treated with, the effciency, the clear explanation I was given, the speed in which they fixed my car and the reasonable rates.
  Sally Elghammer
  
  
• We did not have any problems. They were right on time. It was in and out.
  Janice Fritchley
  
  
• Jeff Pichon is a wonderful mechanic, he is the best.
  Pamalea Taylor, Danville, IL
  
  
• I have been a customer there for a long time, and have never had any problem. Their customer service is excellent.
  Jackie Toellner
  
  
• Everything worked out great. They got me in quickly from the phone call until I left, everything was great, they were timely and polite.
  Robin Diskin
  
  
• They were prompt and took care of things in a business-like manner.
  La Wanda Buchanan
  
  
• They took care of me. I told them what I wanted, and they did it, there were no arguments. They did a good job and I was very pleased with them.
  Darrell Holzhausen
  
  
• The guys at Carmack--WOW-- What an awesome group of men in the service department. Barry in the sales dept. is also awesome. I am made to feel like family when I have my Honda serviced. And they are HONEST, HONEST and HONEST. GREAT JOB, GUYS> Tom And Benny you are great. I feel so confident and secure when I bring my Honda for service.
  Todd Schum
  
  
• We totally trust Carmack! They always do a good job.
  Wayne Mann
  
  
• All staff was very friendly and helpful, especially Benny in the Service Department. My vehicle was fixed in a timely matter and I am very satisfied, as always, with my Carmack experience. Thanks again!
  Jacob Serd
  
  
• Very quick service from a great staff!!!
  Earle Steiner